Retail Credit Administrator

Employment type: Full-time
City: Toronto
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29


Job Description:

Retail Credit Administrator is required to register a lien on predefined funded loan accounts.  The primary duty for this role is to register a lien on these loan accounts within no more than two days after an account is funded.  The administrator is also required to register a Notice of Security Interest on all funded rental accounts,  performs duties independently, follows set priorities and scheduling work in accordance with established and general policies and procedures.   Will require interpretation from Manager and is responsible for attention to detail, thoroughness and confidentiality.



Risk & Compliance ? 15%


Verify that all documentation is signed by all relevant parties (Retail Credit Application & Agreement, Rental Agreement etc

Ensure that Liens and/or Notice of Securities are registered on the required property.

Handle all customer documents according to set company rules and guidelines, for privacy etc.


Administrative Duties ? 45%

Responsible for handling all customer inquiries on pay-outs for funded loan accounts.

In charge of getting approval for pay-outs before any documentation can be sent to the interested parties

Update and document loans with detailed information from clients, customers, agencies and maintain professional communications

All documentation must be saved electronically in the customers file

Strong time management and able to prioritize workload to meet deadlines

Able to pay attention to detail and produce accurate work product

Compose client correspondence

Answer inbound calls from both merchants and customers and address inquiries

In order to meet our customer service standards all employees must be signed on the phones at all times

Filing ? File all funded folders on a daily basis  



Registering Process ? 40%

Register Lodgements, Canada wide

Discharge Lodgements, Canada wide, once account is paid off

Registering PPSA, Canada wide

Discharge PPSA, Canada wide, once account is paid off

Register Notice of Security Interest

Discharge Notice of Security Interest on accounts that meet the proper criteria

Manage list of Notice of Security Interest that will need to be renewed to ensure we do not lose our standings on title of the home


All other duties as assigned.


Job Requirements:

Formal Education:        

University Degree

Related Experience:

2 years related experience in a similar role

2+ years customer service experience



Advanced Excel knowledge and usage

Ability to multi task in a time sensitive environment

Effective implementation and organization skills

Excellent communication and interpersonal skills

Proficiency in word

Able to work independently and as part of a team

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Career Level: Entry Level

Industry: Financial Services and Banking

Job Function: Customer Service