Manager, AML Solutions Delivery and Operations

City: Toronto
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29


.PURPOSE The Manager, AML Solutions Delivery and Operations supports the Global AML Financial Intelligence Unit (AML FIU Global AML Compliance (GAMLC and International FIUs. Reporting to the Head, Global AML FIU this role is primarily accountable for AML FIU and GAMLC business process engineering, internal change management & continuous improvement initiatives, the definition & delivery of AML operational, financial and compliance metrics & reporting as well as provides a service delivery function to GAMLC strategic projects. This role is also responsible for other operational support functions such as FTE and Finance Management (including budgeting and planning) for the CAMLO. This role is accountable to manage the Global AML Solutions Delivery and Operations Team, with a focus on measurable operations optimization, while instilling a high performance, results focused culture. PRIMARY RESPONSIBILITIES Global AML Solutions Delivery and OperationsLeads a multi-disciplinary team, with a strong focus on efficiency and effectiveness, responsible for implementing decisions and priorities related to the day-to-day operations and strategy realization of the AML FIU and GAMLC. Oversees the Global AML Metrics & Reporting and Technical Operations Team, with a strong focus on AML business acumen, responsible for the development and analysis of key AML metrics to enable business decisions and identify operational and process improvement opportunities. Global AML Solutions DeliveryProactively identify and lead opportunities to increase efficiency / effectiveness of AML FIU and GAMLC operations, including LSS initiativesDefine, document, keep current and manage effective AML FIU and GAMLC operational processes and controls with a goal to improve overall operational performanceSupport the design, implementation and continuous improvement of AML processes, including compliance, high risk client and international FIUs, with a focus on increasing effectiveness, standardization and scalabilityProvides process standards, templates and best practices to international FIU and compliance units. Additionally provides process implementation support where required.Leads a quantitative, metrics based, approach to process improvement; proactively identifies issues, gaps and enhancement opportunities to increase the overall effectiveness of AML investigative, High Risk Client and AML Compliance processes and controlsAccountable for detailed documentation including process maps and procedures for new and enhancements to investigative and operational processesSupport and track key issues relating to AML FIU and GAMLC operations to Senior Management, as applicable Global AML Operations and Compliance Metrics & ReportingProvide key metrics to support the Global AML Function with respect to production and aging statistics, GCOC member dashboards and quarterly and annual reporting for senior management and Board of DirectorsMonitor AML operational performance against set goals and provide updates to AML FIU and GAMLC senior management to ensure progress and resource optimization, early detection of issues, and timely decisions where corrective action is necessaryGovern and enhance a sophisticated and efficient reporting framework used to manage the health of AML regulatory, AML FIU and GAMLC processes, presenting data to end users in a reliable, consistent and timely manner enabling recommendations and strategy level decisionsProvide analysis and reconciliation of financial and HR related metrics and reporting for the AML FIU and GAMLC, globallyOversees GAMLC operation personnel responsible for on-site technical and operational (i.e logistics, premises, etc issues. Global AML Strategy Contributes to the overall vision and priorities of the AML operations and ensures implementation of operational strategy objectives with a focus to improve overall performanceIdentify opportunities to establish and leverage partnerships within GAMLC and external groups to enhance the overall effectiveness of AML FIU operations Global AML Compliance Privacy Officer & Oversight Function A member of the Privacy & Information Risk Management Committee representing Global AML ComplianceResponsible for the annual review of RBC Privacy & Information Risk Management policies, and supplier / vendor services agreementsResponsible for the review / approval of all AML Privacy Impact AssessmentsResponsible for the identification and assessment of potential privacy gaps in AML investigation and operations processes / controls, and considers the appropriate collection, purpose and intended use / access / hosting of client date across jurisdictionsAccountable for the handling and reporting of any AML privacy breachesProvides AML privacy metrics for quarterly reporting to Senior Management * please note: cross jurisdiction privacy related accountabilities are yet to be finalized and under discussion with Privacy & Information Risk Management Governance Group Enhancing Relationships with Service Partners Establishes, develops and maintains strong relationships with Business Partners both internal and external (e.g. Corporate Investigative Services, Enterprise Fraud)Effectively communicates and builds rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to closeManages efforts with internal and external stakeholders in order to improve quality of investigative and operational processes and business intelligenceResolves conflicts and issues and escalates as appropriate Leads and DevelopsEnhance and develop team member’s capability of core activitiesIdentify and leverage and evolves Best PracticesManages a high-performing teamDisplay and encourage high performance behaviours to ensure team behaviours are congruent with RBC ValuesStructure and organize a team that works collaboratively within Global AML Compliance and business counterparts KEY ORGANIZATION RELATIONSHIPSDirect reporting relationship to Head, Global AML FIUDirect accountability to Platform Anti-Money Laundering Officers, VP Global AML Program Management and CAMLOStrong relationship with international MLROs, Head of Investigations and Head of Global Insight & AnalyticsStrong relationship with AML FIU team managersCorporate Investigation ServicesEnterprise FraudVarious business units – key contacts (e.g. account managers across Canadian banking, Insurance, Private Banking, Trade Finance, Payments Group, Capital Markets, etc AUTHORITIES AND IMPACTDirect impact on quality of RBC’s AML Program in CanadaRecommendations have substantial impact on various business units across CanadaFunction is heavily regulated by compliance guidelines and decision and recommendation have substantial legal consequence POSITION SPECIFICATIONSStrong analytical aptitudeBest Practices approach to Process Design and Continuous ImprovementOrganizational awarenessAML Compliance orientationWorking knowledge of AML compliance requirements and regulations for Canada and U.S.Awareness of regulatory requirements such as: AML – Canada / U.S OSFI, OFAC, OCC, Bank Act, CPA, IDA/OSC, BSA, PIPEDAConflicts and issues resolution, and escalation METHODOLOGY KNOWLEDGEStrong understanding of Business Architecture/DesignStrong understanding of Lean Six Sigma process design and Continuous Improvement principlesKnowledge of Project Management FrameworkKnowledge of Agile Methodology Framework EDUCATIONUndergraduate Degree or equivalent experienceMasters Degree, MBA preferredLean Six Sigma certification EXPERIENCEExperienced in leading large scale Change Management initiatives through structured methodology; Business Architecture and Lean Six SigmaWorking knowledge of AML compliance requirements and regulations for Canada and U.S.Broad based experience in financial services business, strategy, and leadership *LI-SE1  Diversity and Equal Opportunity Employment:

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City:  Toronto 

Address:  330 Front St. W 

Work Hours/Week:  37.5 

Work Environment:  Office 

Employment Type:  Permanent 

Pay Type:  Salaried 

Exempt/Non-Exempt:  N/A 

People Manager:  Yes 

Job Posting End Date:  11/21/2014 

Req ID:  [[id]]Posting Notes:  SF:WK Please click here to Apply On-Line.

Industry: Financial Services and Banking

Job Function: Accounting and Finance