In this role the successful candidate will be responsible for providing exceptional support to our TELUS Channel Partners for wireless device repair and return processes, policies and programs.
Own and promote the Reverse Logistics - Channel relationship and be the primary contact for all repair and return activities between your Channel partner portfolio and TELUS
Assist in developing solutions to optimise Channel partner/client satisfaction in relation to repair strategies.
Champion effective resolutions for escalated repair challenges or events
Produce accurate and on time credit and debit sales orders for warranty and out of warranty repair activity
Provide and communicate solutions when deviations to standard repair procedures arise.
Communicate with internal operational groups to investigate and resolve complex Channel partner/client repair and return issues
Achieve individual and team KPI's for established service metrics
Special projects as required
Required Skills & Abilities:
Post Secondary education
A Proven ability to exceed expectations
Strong decision making skills
Excellent organizational and planning skills
Excellent written and verbal communication skills
Bilingual (English/French) considered an asset
3 - 5 years' experience in a client management or Reverse Logistics
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TVT. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.