Financial Customer Service Representative

Employment type: Part-time
Donald H. Chung
City: Toronto
Last visit: 2014-01-02
Author's ads: 1

Posted: 2014-01-02


Our well known financial client in the Toronto area (near Lawrence West Subway Station) is looking for Customer Service Representatives for a temporary assignment with a duration of 1 month with the potential to go longer.

Responsibilities & Duties:

Initiate outbound and accept incoming calls within the scope of new initiatives/programs such as cross-selling, product upgrades, retention and loyalty programs by:

•Sell appropriate product/service to meet customer's financial needs and achieve customer satisfaction

•Asking questions as appropriate to identify customer needs, overcome objections and promote service to customers, simultaneously using manual references and/or keyboard information received onto on-line systems

•Fulfilling customer expectations in ways that provide the customer with a positive, memorable experience

Knowledge/Skill Requirements:

•A minimum of 4 years work experience in a call centre

•Highly developed verbal and written communication skills in English

•Sales or telemarketing experience using the telephone as a sales medium

•Analytical skills sufficient to identify retention risks and determine appropriate product matches

•Problem-solving, Decision-Making and Influencing skills sufficient to resolve difficult or escalated customer disputes, determine appropriate service/business solutions and enhance customer loyalty

•Self-management skills sufficient to organize and complete assignments according to established work plans and coordinate efforts with co-workers

To be considered for this position you must be able to start work by January 8th, 2014.

Work schedule- You must be flexible to work any hours within the Call Centre's hours which are Monday to Friday 7am to midnight as well as Saturday and Sunday 7am to 10pm.

The hourly pay rate $16.50