Customer Service Representative- $11/hr (FULL-TIME PERMANENT)
Terms of Employment: Permanent, Full Time
Working hours: 8:00am-8:00pm (APPROXIMATE TIMING)
Salary: $11/ hour
Location: KIPLING AND EVANS AVE (ETOBICOKE)
• High school diploma
• Experience with customer service
• Comfortable with data entry and computer work
• Willing to work a shift which can be between 8am and 8pm
• Ability to work in a fast-paced environment with limited supervision
• Experience in a call centre is an asset!
• Must be detail oriented
• English – spoken and written
• MUST BE PROFFICEIENT WITH EXCEL AND MICRISOFT WORD
• Must be flexible in regards of schedule, also available on Saturdays and Sundays when requested.
• Answer the telephone calls to take new orders and provide service requested
• Process the orders coming by phone, fax, e-mail or any other source and make sure that the order is feasible
• Inform customers of new product promotions and products as they become available, and suggest a substitute or corresponding product
• Give technical information on the products, answer questions regarding the use of the electronic order system
• Communicate with customers regarding delays, out of range products and alternatives
• Receive, register and forward checks from customers to Accounting Department on the same day
• Follow up with our couriers on delayed / missing shipments
• Process claims for lost parcels
NOTE: IF YOU FIND YOURSELF QUALIFIED, PLEASE SUBMIT YOUR RESUME FOR OUR CONSIDERATION.
ALL CANDIDATES MUST SUBMIT RESUME AND COME IN TO OUR AGENCY!
Alfa Job Agency
4990 Dundas Street West