Customer Service Representative- $11/hr (FULL-TIME PERMANENT)

Employment type: Full-time
Black Hawk
City: Toronto
Last visit: 2014-01-02
Author's ads: 1

Posted: 2014-01-02

Description:

Customer Service Representative- $11/hr (FULL-TIME PERMANENT)

Terms of Employment: Permanent, Full Time

Working hours: 8:00am-8:00pm (APPROXIMATE TIMING)

Salary: $11/ hour

Location: KIPLING AND EVANS AVE (ETOBICOKE)

Job Requirements:

• High school diploma

• Experience with customer service

• Comfortable with data entry and computer work

• Willing to work a shift which can be between 8am and 8pm

• Ability to work in a fast-paced environment with limited supervision

• Experience in a call centre is an asset!

• Must be detail oriented

• English – spoken and written

• MUST BE PROFFICEIENT WITH EXCEL AND MICRISOFT WORD

• Must be flexible in regards of schedule, also available on Saturdays and Sundays when requested.

Responsibilities:

• Answer the telephone calls to take new orders and provide service requested

• Process the orders coming by phone, fax, e-mail or any other source and make sure that the order is feasible

• Inform customers of new product promotions and products as they become available, and suggest a substitute or corresponding product

• Give technical information on the products, answer questions regarding the use of the electronic order system

• Communicate with customers regarding delays, out of range products and alternatives

• Receive, register and forward checks from customers to Accounting Department on the same day

• Follow up with our couriers on delayed / missing shipments

• Process claims for lost parcels

NOTE: IF YOU FIND YOURSELF QUALIFIED, PLEASE SUBMIT YOUR RESUME FOR OUR CONSIDERATION.

ALL CANDIDATES MUST SUBMIT RESUME AND COME IN TO OUR AGENCY!

Alfa Job Agency

4990 Dundas Street West

Tel: 641.351.2532