Coordinator - Customer Service, Quality and Health & Safety

Employment type: Full-time
City: Toronto
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29


Emerson (NYSE: EMR) is a diversified global manufacturing and technology company. We offer a wide range of products and services in the industrial, commercial and consumer markets through our Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions businesses. Recognized widely for our engineering capabilities and management excellence, Emerson has approximately 133,000 employees and 235 manufacturing locations worldwide.

Building the Best Team with the Best People

Emerson is always seeking talented and high-energy people who want to become a part of our team. We're always excited to find people who are dedicated to business success, technology innovation and making our world a better place for all citizens.


The Right Talent

Managers at Emerson are self-selected, as high-achieving and innovative people seek out our company for its culture and reputation for success. Our organization provides them an opportunity to prosper and grow.

As continuity and an understanding of our processes underpin our approach, Emerson's long-term employees comprise our first and largest resource pool for operating our organization and driving global initiatives. Consistently, a very high percentage of promotions come from within, and division and corporate officers typically have 15 or more years of service with Emerson. We believe this promote-from-within approach contributes to strong morale and helps maintain a cohesive organizational environment.

Additionally, Emerson's emphasis on managing businesses and operations throughout the world with individuals native to the locale and familiar with the culture adds to our process' effectiveness. We continually find high-quality managers who master and apply our approaches, molding them to the work environment while staying true to the core philosophies and values. These individuals play a critical role in Emerson's success as a truly global entity.

Kop Flex Canada Limited, a division of Emerson Industrial Automation -  Power Transmission Solutions, requires an experienced and customer focused professional to coordinate its Customer Service, Quality and Health & Safety functions. This multi-faceted and integral role liaises with customers, sales, manufacturing, purchasing and engineering personnel and also administers key health and safety responsibilities for the facility.

This role has functional responsibilities in 3 major areas.

1) Customer Service:

Liaise with customers, sales offices,  Emerson Customer Service, Manufacturing  and Engineering personnel to satisfy customer needs

Resolve credit, collection and payment  matters

Order process management

Account and records maintenance

Coordinate staff and visitor orientation 

  2) Quality Assurance:

Coordinate  audits of   ISO 9001 quality management system

Evaluate  and monitor  control   systems    

Maintain records and provide reports relating to conformance

 3) Health and Safety: 

Monitor and advise  on compliance to all relevant Health and Safety regulations  

Coordinate training, PPEs and maintain H/S records

Conduct/coordinate on-site inspections to audit physical conditions and safe work practices, hazard identification/elimination 

Compile, analyze and report safety data

Maintain, revise and implement workplace policies and procedures 



College diploma and at least 5 years’ experience  in Customer Service for  manufacturing/industrial products 

Health and Safety certification

Ability to read technical documents (specifications drawings/blue-prints

Proficient in Microsoft Office Products/Suite (MS Word, Excel, PowerPoint and Outlook Email)

Experience in Oracle and AS400 is an asset

Prior experience with ISO 9001 quality management system requirements and internal auditing is preferred


JOB ID: EIA-00001756

Career Level: Experienced

Years of Relevant Experience: 4 Years

Education: Diploma

Industry: Manufacturing

Job Function: Administrative and Clerical