Contact Center Consultant -- Win7

City: Toronto
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29


Specializing in delivering tailored IT recruitment solutions to specific business areas, Randstad Technologies provides short-term contractors with specific skills or permanent staff to bring a refreshed focus to IT divisions. Our teams are experts in their local labor markets. They are skilled at marrying talent and business - matching talented IT professionals with the culture and business goals of Canada’s leading IT organizations.

Randstad Technologies covers virtually all IT roles, levels and platforms, including:

Application Programmer/Developer





Executive Management

Mainframe Operator


Network Analysis/Administrator

Project Administrator

Security Analysis


Technical Writer



Contact Center Consultant Win7 280467)

Our client is in need of a Contact Center Consultant Win7

As the successful applicant, you will provide operational support and maintenance of the acceptance test environments for large complex projects/initiatives. Maintain software for multiple endpoints in various environments. Supported by automated distribution tools, build scripts and Group Polices.

Major Responsibilities:

. Provide subject matter expertise for ongoing analysis and evaluation of test plan; additions and changes on designated projects to ensure they are introduced in a manner that protects integrity of environment and mitigates risk.

. Provide subject matter expertise to perform impact analysis, present alternative solutions, and make recommendations for complex initiatives and projects. Assess Business Requirements and deliver desktop solutions.

. Work with clients, providers and vendors to ensure service expectations are managed and met.

. Create stage, maintain and or implement GPOs in various environments.

. Create software packages and dynamic collections with NS 6.0, DS 6.8, 6.9 and SCCM 2012.

. Promote application packages to various environments, adhering to change management standards.

. Create deployment documentation and update as required.

Required Skills & Knowledge:

. Written Communications Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.

. Technical Troubleshooting Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.

. Systems Software Infrastructure Knowledge of the existing and planned software technology and the global, regional and local software architecture and infrastructure components.

. System and Technology Integration Knowledge of features and facilities for integration and communication among applications, data bases and technology platforms.

. Service Excellence Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.

. Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.

. Oral Communications Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure.

. Managing Multiple Priorities Ability to manage multiple concurrent objectives, projects, groups or activities. Effective judgment in prioritizing and time allocation.

. Information Management Knowledge of organization's existing and planned information architecture and Information Management (IM) methodology.

. Experience in Group Policy and Active Directory (AGPM, GPMC

. Experience in imaging and supporting Servers, workstations and printers.

. Build, support and administration of Windows XP and Windows 7 workstations.


. Middle management, both internal and external.

Job Complexities / Challenges:

. Analyzing project and/or technical risk, using available information, to support operational requirements/recommendations.

. Resolving technical and operational issues that are complex in nature and require in-depth research to obtain/verify the resolution.

. Analyzing and interpreting changes in technology and determining the impact on environmental / operational requirements of application changes.

. Adapting to frequently changing client requests such as testing schedules and requirements requiring re-work of activities and/or deliverables.

. Providing complex problem resolution / recommendations prior to escalation.

. Identifying, assessing, and resolving serious problems and impacts. Failure to resolve problems / failures early may have potential impacts both financially and on implementation timelines.

. Presenting risk/impact assessments to senior management with short/long term recommendations.


. Accountability

. Teamwork & Partnering

. Building Trust

. Analytical / Systematic Thinking

. Communication

. Agile / Adaptable

. Service Orientation

Apply online today and receive immediate consideration!


SCCM 2012 (Must Have)

Active Directory (Must Have)

imaging/supporting Servers, workstations, printers (Must Have)

VBS Scripting/Batch File (Must Have)

Windows 7 (Must Have)

Click here to apply

About Randstad Canada

Randstad Canada is the Canadian leader for staffing, recruitment and HR Services. As the only fully integrated staffing company in the country, we understand the recruitment needs and demands of employers and job seekers across all levels and industries. Through our insightful knowledge of local markets, employment trends and global network of recruitment experts, we are shaping the Canadian world of work.

As a key player in the recruitment and staffing market, Randstad Canada provides unrivalled expertise in matching Canada’s top talent with the most sought after Canadian employers. Through our network of over 85 branches across 7 provinces, we offer fully bilingual solutions and operational excellence by meeting the unique needs of our clients and candidates across the country. We have helped employers fill more than 40,000 positions in diverse industries.

Randstad around the world

Randstad is the second largest HR services provider in the world, generating annual revenues of more than $27 billion. Randstad services more than 45 countries, with 28,000 corporate employees working from 4,300 branches, and employs over 450,000 people every day.

Industry: Recruitment and Staffing

Job Function: Sales and Business Development