Become part of Canada’s most dynamic communications and media company. At Rogers, we make sure our customers stay inspired, informed and in touch with advanced networks, powerhouse media brands, and technologically advanced communications services. We’re passionate about delivering the latest innovations that make a difference in the lives of Canadians.
Req ID: 26820-en_US
Responsibilities Include: Ensure Rogers/Fido billing integrity is maintained through invoice validations within Vision21, SGI and Maestro Ensure Rogers/Fido billing integrity is maintained through timely validation of new promotions and pricing Identify, scope and expedite billing issues and revenue opportunities Review and action Unusually High Usage (UHU) accounts to ensure the best solution for the customer and the company Review and action billing inquiries from internal customers Complete all assignments with aggressive deadlines Deliver reporting and tracking requirements Special conditions Shift - Sunday to Thursday or Tuesday to Saturday Qualifications: University or College degree with an emphasis on business related courses Vision21, SGI and Maestro system knowledge Previous billing experience Knowledge in Wireless, Messaging, Cable, Internet, Phone Home and Home Security products Excellent analytical skills Strong attention to detail Team player who demonstrates initiative Strong interpersonal and communication skills Experience in WebFocus, Toad or ACL is an asset Schedule: Full Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083 Toronto, Ontario
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Operations Support ABOUT US: What does it mean to join Canada’s most dynamic communications and media company? It means working with the best and brightest to deliver innovation that makes a difference in the lives of Canadians. It’s enjoying great work and even greater rewards. Working together, we make sure our customers stay inspired, informed, and in touch with advanced networks, powerhouse media brands, and technologically-advanced communications services. It’s a thrill. It’s rewarding. It’s Rogers. Apply now for a career like never before. Posting Notes: Corporate || Canada (CA) || Ontario || Toronto || SF:WKExp ||