Bilingual office/admin for P/Tor F/T. Hard working, expereinced

Desperado
City: Toronto
Last visit: 2014-01-30
Author's ads: 1

Posted: 2014-01-30

Description:

Objective

An experienced and passionate administrator (healthy non-smoking male/north Toronto) seeking to make a positive contribution through hard work and dedication, within a progressive organization, in a role matching my skill set.

Skill Set

    Fully bilingual in French and English

    Extensive office management and administration skills  

    Financial Service, Business, and Recreation background

    Comprehensive hiring, training, and leader experience

    Well organized, detail oriented, able to prioritize and remain objective

    Superior communication, administrative and problem solving skills

    Intelligent and articulate  

        Current Level 'C' St. John Ambulance CPR/AED and First Aid

Employment History

     Trades Coordinator                                  2011 2013

     Stadia Industries/Byrne Partners                               (May)

     (Supplier of emergency and preventative maintenance services for major Canadian retail operations)

•    In a 24/7/365, coast to coast bilingual centre for clients that include Walmart, Shoppers Drug Mart, 7- Eleven, American Eagle, Canada Post, Royal Bank, Toys-R-Us, Home Depot, Best Buy/Future Shop, Victoria Secret, La Senza, Body Shop

•    Areas of service/knowledge include: Plumbing, HVAC, Glass, Dock and Door, Roofing, Electrical, General Handyman, Fire inspection, General Construction and Contracting, Painting, Drywall, Pest Control, Carpentry, and Flooring

•    Respond to calls and email requests for service, including emergencies

•    Triage and qualify requests; determine appropriate trade; dispatch sub-contractor; follow call in progress; liaise with client head office and retail location; determine costs and level of approvals required

•    Quality control checks at all stages

•    Process contractor invoice and calculate invoice for submission to clients

•    One of few bilingual staff liaison/translation for other company departments

Office Administrator                                           2006 - 2011

Liberty Messenger Inc.                        

(A same day dispatch courier company, operating in the Greater Toronto Area)                    

•    Bi-weekly preparation of driver payroll; Accounts receivable and collections

•    Sales and service to client base, including client inquiry and problem resolution

•    Clients include: financial service companies, law firms, and health care providers

•    Driver recruitment, hiring, and training  

•    Corporate communications/office management

•    Preparation of complex RFPs

Director                                         2000 - 2006

3 member camps - Ontario Camps Association (OCA)         

(The OCA is the accreditation body for children's camps in Ontario)

•    Full time, year round positions as: Director, Summer Programs (Day camp and residential ESL) at Pickering College (2 years); Director, Summer Day Camps, Centennial College (1 year); Assistant Director, Canadian Adventure Camp (2 years) Conference Co-coordinator, Ontario Camps Association (1 year)

•    Programs at Pickering College/Centennial College were new start ups  

•    Overall responsibility for staff of 30 to 70 and 50 to 135 children and youth

•    Coordinate staffing campaigns recruitment, interviews, hiring and management

•    Design and implement internet, print, and mail marketing campaigns

•    Responsible for client/parent contact; service for English and French families

•    Overall responsibility for obtaining accreditation from OCA for above 3 camps

Senior Benefit Specialist                               1997 - 2000

     Towers Perrin    (renamed Towers Watson, 2009)

       (Global professional services company)  

    

•    Hire, train, and coach bilingual staff for National Employee Benefit Centre

•    Senior Call Centre contact for employees of Fortune 500 companies

•    Health Benefit plans/DC and DB pension plans

•    Clients included: Kraft /IBM /Xerox /IKON/Canada Post Corporation

•    Role on RFP client proposal tours in National Call Centre  

•    U.S. head office call centre liaison

•    Created call centre procedure flow-charts for ISO 9000 certification process

•    Featured in cover article of HR industry trade magazine "Benefits Canada"

 

Education

•    Lawrence Park Collegiate Institute OSSGD

•    Canadian Employee Benefit Service, Level One Humber College

•    Trust Companies Institute - Financial Services, Phase 1

•    Life/Disability Sales License (Expired)

•    Mutual Fund Sales License (IFIC) (Expired)

Other Experience

•    Volunteer, Ontario Camps Association, 1978-2013

•    Chair - 2 Ontario Camps Association Staff Training Conferences, 2001 and 2002

•    Manager, Festival Handbell Ringers of Toronto (Volunteer position 10 years)

•    Selected as participant in Canada World Youth, Haiti (Cultural Exchange)

References available upon request