Application/Technical Support Engineer

City: Toronto
Last visit: 2014-10-29
Author's ads: 1

Posted: 2014-10-29


Specializing in delivering tailored IT recruitment solutions to specific business areas, Randstad Technologies provides short-term contractors with specific skills or permanent staff to bring a refreshed focus to IT divisions. Our teams are experts in their local labor markets. They are skilled at marrying talent and business - matching talented IT professionals with the culture and business goals of Canada’s leading IT organizations.

Randstad Technologies covers virtually all IT roles, levels and platforms, including:

Application Programmer/Developer





Executive Management

Mainframe Operator


Network Analysis/Administrator

Project Administrator

Security Analysis


Technical Writer



Application/Technical Support Engineer 280468)

Our client, in the gaming industry, is seeking an Application/Tech Support Engineer to join their expanding and dynamic team.

Required Skills:

. Application support role for all operational applications, systems and software environments across vendors and internal hosted infrastructure.

. Service Desk role to manage, prioritize and troubleshoot pipeline of issue tickets and application requests.

. Document standards, processes and procedures relating to best practices, issues and resolutions.

. Respond to system generated alerts/escalations relating to any failures in the service environment.

. Utilize Jira, and any other operational and collaboration tools to work with internal resources to provide timely incident/request response and support.

. Participate in the product development process by contributing operational requirements, and provide input of the impact of system features on the operational work flow.

. Participate in any Application Support functions, such as 24x7 on-call coverage as needed.

. Excellent written and spoken English.

Required Experience:

. 2+ years of experience working in an application support supporting an array of applications and users, both internal and external facing.

. Experience working with Java based web servers and applications required.

. Experience working with Linux environments required.

. Background working with relational database systems such as SQLServer, Oracle and MySql.

. Hands-on proficiency in scripting languages such as SQL, Shell scripting, Perl etc. is not essential but would be desirable.

. Ability to distinguish between critical and non-critical issues.

. Ability to communicate the level of importance of issues.

. Ability to work under pressure with good problem solving skills.

. Ability to work in a mission-critical environment.

. Be able to demonstrate initiative when required.

For immediate consideration, don't delay, apply online today!


Application Support (internal and external) (Must Have)

Service Desk Experience (Must Have)

Work with Java based web servers/applications (Must Have)

Working in 24/7 operations (Must Have)

Communication Skills (Must Have)

Jira/other operational or collaboration tools (Must Have)

Linux Environments (Must Have)

Working with relational database systems (Must Have)

Scripting languages (SQL, Shell, or Perl) (Must Have)

Click here to apply

About Randstad Canada

Randstad Canada is the Canadian leader for staffing, recruitment and HR Services. As the only fully integrated staffing company in the country, we understand the recruitment needs and demands of employers and job seekers across all levels and industries. Through our insightful knowledge of local markets, employment trends and global network of recruitment experts, we are shaping the Canadian world of work.

As a key player in the recruitment and staffing market, Randstad Canada provides unrivalled expertise in matching Canada’s top talent with the most sought after Canadian employers. Through our network of over 85 branches across 7 provinces, we offer fully bilingual solutions and operational excellence by meeting the unique needs of our clients and candidates across the country. We have helped employers fill more than 40,000 positions in diverse industries.

Randstad around the world

Randstad is the second largest HR services provider in the world, generating annual revenues of more than $27 billion. Randstad services more than 45 countries, with 28,000 corporate employees working from 4,300 branches, and employs over 450,000 people every day.

Industry: Recruitment and Staffing

Job Function: Sales and Business Development